Frequently Asked Questions

GENERAL QUESTIONS

Who is LeaseVille.com? Is LeaseVille real and legit?

With LeaseVille, you can lease the products you want without breaking the bank or having good credit. Established in 2009, currently headquartered in Los Angeles, CA, and boasts an impressive A+ rating with both Better Business Bureau & Business Consumer Alliance. We specialize in providing rent/lease-to-own solutions on electronics, tools, appliances, and furniture, meaning you no longer have to wait around - bring home what matters today.

How Does LeaseVille Work?

See How does LeaseVille.com work?
Does LeaseVille run credit?

Our lease approval is no credit needed, and submitting an application with LeaseVille will not affect your FICO score. Our approval is mainly based on your income, the health of your bank account, plus other identity-related information, which means it's okay if you have bad credit; even we may check creditworthiness from an alternative credit agency (not the major credit bureau).
Do I need good credit to apply for a LeaseVille account?

No, you don't. What LeaseVille offers is a no-credit-needed lease; therefore, bad credit is okay as long as you meet our qualification requirements on income and bank account.
Where do I find LeaseVille Customer Reviews?

You can read about our customer experiences and feedback on google, LeaseVille Reviews or Better Business Bureau, Business Customer Alliances, and eKomi, an independent and transparent review collection and management service.
Can I get items like iPhone, MacBook, etc., and make payments?

Absolutely! LeaseVille specializes in providing an affordable solution to get what you need today and pay as you go. Unlike traditional loans or financing, our no-credit is needed. The rent/lease-to-own option is no debt and no commitment, which means it does not show up as debt on your credit report, and you are never locked in. You can own it, return it or upgrade anytime; no headaches, no long-term contract, only more spending power and more freedom.
Are Leaseville.com’s products New or Used?

All products on LeaseVille.com are brand new and factory sealed. We DO NOT sell used products, ever.
What is the interest rate?

This is month to month rental contract with an option to own, not financing; therefore, there is no interest. The periodic rental payments on your lease agreement are all-inclusive and fixed.

APPROVAL PROCESS

What is your lease approval process?

During the checkout of your selected products, you will be asked to submit a quick and easy no-credit-needed application. Get a decision within 30 seconds. If you are approved, review and E-Sign your agreement. Once your first two weeks' rent payment is processed, your order will be processed for shipment or in-store pick up at a major retailer near you.
How quick is your approval process?

Application decisions are instant. Some approvals may require manual review for verification purposes; in these instances, you will receive a decision within one business day via email.
What information do you need for the application?

Everything we need can be found on our application form, which includes corresponding contact information, Social Security Number, Date of Birth, income, and Banking Information. In some cases, we may request additional information to verify your identity, address, or income.
How long do I have to eSign my lease order and be ready for shipment before my approval expires?

Your lease approval is valid for 60 days. Within this time frame, simply log onto our site and, sign into your account, eSign the order you want for the shipment. If you want different or additional items, simply place a new order without the need to complete the application again. After 60 days, you will need to submit a new application for approval.
I don’t have good credit. Will I still get approved with LeaseVille.com?

We are proud to offer a no-credit-needed lease to own, which means your application will have no impact on your credit score. Good credit is not needed for approval. Your income and the health of your bank account are the main factors in our approval decision. You must have a steady income of $2000 or more for the last six months and an active checking account that has been in good standing (without insufficient funds or excessive overdrafts). The bank account must also be open for at least six months. Please note all approvals are subject to verification.

ORDER PROCESSING

How long is my lease for?

What we offer are affordability and flexibility. You can rent-to-own by making 26 bi-weekly rental payments (12 months) or buy out early and save up to 50%. All rental payments apply to the ownership of the item(s). You can also rent month to month, return the item(s) and cancel your lease anytime. You are never Locked in.
How long does it take to receive my product?

Once your first-period (2 weeks) rent payment clears, we will release your order for in-store pickup at a major retailer near you or shipping (depending on what option you choose during checkout).
Are there any down payments?

Leaseville does not charge down payments, but the first rental payment needs to clear prior to the shipment of your order.
Do I own the product?

You have a couple of options to own: rent as you go, after rent for 12 months, the ownership of the item will be automatically transferred to you, and no more rent payments after that. You can also buy out early anytime and save 50% of the remaining ownership lease payments. Not only is there no early buyout penalty, but the sooner you buy out, the more you will save. Please note all rental payments apply to the ownership of your item(s).
How soon after my order is shipped can I place a new order?

You can place a new order anytime as long as your new order is within the approved lease limit.

BILLING and PAYMENTS

Can I buy out early? Is there any early buyout penalty?

Yes, not only is there no early buyout penalty, but on the contrary, the sooner you buy out, the more you save. We have 100-day same as cash (the most saving) and an early buyout option (save 50% of remaining lease-to-own payments).
How do I make my payments?

Your first 2-week rental payment will be charged to the debit/credit card you input on your application. The future rental payments will be deducted from your checking account. We accept all major debit/credit cards. Pre-paid or reloadable cards are not accepted.
Can I make my payments online?

You can pay your early buyout payment, or make up any missed payments, by following the below:
My Account --> My Orders --> Select your order --> View Payment Information
If you have any questions, you can contact our Payment Department by emailing [email protected] or Calling 855-788-8908.
When will my payments begin?

The first rental payment is required before your order ships or gets processed for in-store pickup (depending on which option is chosen during checkout). Your payments will then continue after you receive your item. These payments will be auto-deducted from the checking account on file. You will be notified of your payment schedule, via email, within ten business days of receiving your order.

PRODUCTS and SHIPPING

What is eSIM for iPhone?

An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without requiring a physical SIM.
  • What Does eSIM Let You Do? Simply put, eSIM lets you change your wireless carrier, data, or service plan through software. On eSIM devices, in general, you can go to a menu or take a photo of a QR code to change your carrier or service plan on the fly. You don't need to go to a store, wait for the mail, or fiddle with a tiny chip. You can also often use two different lines on the same device, such as a home and work line, or switch between different plans depending on where you are.
  • eSim Setup: You can easily swap between the network on your eSIM and the one on your physical SIM at any time by going into ‘Mobile Data > Data Plans (Apple devices) or Connections > SIM Card Manager (Samsung devices)’ in your phone’s settings and switching between the two. You can also store more than one eSIM profile, although you can only use one profile at a time.
  • How does eSIM work? The steps for using an eSIM are roughly like this: 1. Order an eSIM plan from a carrier’s website or app. 2. You’ll receive a QR code and additional information from the carrier by email or generated on their website/app. 3. Scan the QR code or enter the information to activate your eSIM.
If you are unsure about how to set up the eSIM on your device, you can check out our eSIM instruction page by clicking here.
When do my product(s) ship, and where do you ship to?

Your order will be released for shipment or store pickup (depending on what option is chosen during checkout) once your first rent payment clears. Please allow 3-5 business days for the delivery of your product(s). We ship to 46 states, including Alaska and Hawaii. PLEASE NOTE: We cannot ship large items such as TVs, Fitness, and Major Appliances to Alaska and Hawaii. Unfortunately, we are unable to ship to Minnesota, New Jersey, Vermont, and Wisconsin.
Do your unlocked devices (such as mobile phones) work overseas?

If your device, such as a mobile phone, is activated in the U.S., you should be able to use it overseas (check your cell phone company and plan for details). However, you may not be able to activate a phone overseas as it may be restricted to only being activated in the U.S.
What is White Glove Delivery?

Delivery agents will unload and place your items in the room of your choice. White glove delivery service generally includes 15 minutes of unpacking, removal/disposal of packing materials, and transporting your item(s) up or down a maximum of two flights of stairs.
How are large products, such as LCD TVs, delivered?

Most TVs with a screen size of 26” or greater are delivered via White Glove Delivery. Most other products are shipped via UPS or FedEx. Once your item(s) ship, you will receive an email containing tracking information.
What are the delivery times for White Glove Delivery items?

Delivery times are scheduled between the hours of 8 am and 5 pm, Monday through Friday, and will be scheduled as a 4-hour window. Upon delivery, please inspect the item(s) carefully. If you notice any damage to the product, please note on the Proof of Delivery receipt, refuse delivery, and contact us immediately.
Are you going to contact me prior to delivery?

Yes, for larger items, a delivery representative will contact you by phone to arrange a time slot for the delivery. With the delivery of smaller items, we will contact you with tracking information via email once the item(s) ship from our vendor(s).
Where can I pick up my Item if I select in-store pickup?

We work with major vendors such as Best Buy and Home Depot for in-store pick-ups. If your item is available at a local store near you, we will process your order for in-store pickup once the first payment clears. We will email you with pick-up instructions along with the address of the store once your item is available for pickup.


PLEASE NOTE: In-store pick-up is dependent on item availability at the time of placing the order with the major retailer near you. You will be notified whether in-store pick-up is available for your order once your first rent payment clears. If the item is not available for pick-up within 25 miles of where you live, we will ship your order at no additional charge.

RETURNS and REFUNDS

Can I cancel my order?

You can cancel your order anytime. If your order is canceled prior to the shipment, you will receive a full refund for your rental payment. After delivery, if you are not satisfied with your item or want to end your lease early, simply email [email protected] or call us at (310) 231-6838. All item(s) returned must be in re-sellable condition.
What if my product is damaged or defective, or I haven't received my merchandise even though the tracking number shows it as delivered?

Please contact us immediately at [email protected] or 310-231-6838. All damages must be reported within 24 hours of delivery. All shipping claims must also be reported within 24 hours. If you report 'non-receipt' of merchandise after the 24-hour window, we may not be able to file a shipping claim on your behalf.
Will I be charged during my return?

A return label is issued to you within 1-3 business days of a return request and expires after ten days. Once your item/s shows in transit on the provided return information, your rental payments will be stopped. If the item/s do not show in return transit, rental payments will continue to be processed as scheduled.

SECURITY

Is my personal information safe?

Yes! Transactions on this site are protected with up to 256-bit Secure Sockets Layer encryption. Online merchants are now required to demonstrate that they comply with the highest levels of payment information security to process secure monetary transactions. We employ these same standards on all recurring transactions as well, so all of your personal information is safe. We also take ID Theft & Fraud very seriously. Our advanced Fraud Detection technology will screen all orders prior to shipment to validate your identity. Additional documents may be required for verification purposes.