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About the Company
Billing and Payment
Products and Shipping
Returns and Refunds
About the Company
Q. Who is LeaseVille.com?
A. LeaseVille.com is a nationwide online electronics retailer headquartered in Los Angeles, California and was founded in 2009. LeaseVille.com offers consumer & business lease to own financing on popular, quality brand name products at the most competitive payment plan. To learn more, click here About Us.
Q. Why LeaseVille.com? How does LeaseVille.com work?
A. See How does LeaseVille.com work?
Q. Are LeaseVille.com’s products used or refurbished?
A. All products sold on LeaseVille.com are brand new, factory sealed.
Q. What is the interest rate?
A. This is a fixed monthly payment plan therefore everything is included in your monthly payment, and there is no additional charges such as interest.
Q. What is your lease approval process?
A. During checkout of your selected products, you will be asked to submit a quick and easy credit application; you will receive a decision within a minute. Once you have been approved, simply E-Sign your agreement online, provide a method for the first month's payment and you are done!
Q. How quick is your approval process?
A. We make credit decisions for applications within a minute. In some cases, however, a manual review may be required; in these instances, you will receive the credit decision within 1 business day via email.
Q. What information do you need for the credit application?
A. Everything we need can be found on our application form,which includes corresponding contact information, is (but not limited to): Social Security Number and Date of Birth.
Q. How long do I have to complete my purchase before my approval expires?
A. Your lease approval is valid for 30 days. Within this time frame, you can simply log onto our site and sign into your account; add product(s) and checkout without having to submit another application. If it takes you more than 30 days for you to complete the lease transaction, you will need to submit a new application for credit approval.
Q. I have less than perfect credit. Will I still get approved with LeaseVille.com?
A. LeaseVille.com accepts wide range of credit. If you have no credit, you can visit LeaseVilleNoCredit.com to take advantage of our no credit needed financing option.
Q. How long can I pay for my product(s)?
A. It’s up to you how long you want to pay for your product(s). You have the option of choosing 24 or 36 months; the longer the term, the lower the monthly payment but the higher the total payment.
Q. How long does it take to receive my product?
A. Once your 1st month’s payment is cleared, you can expect to receive your order within 3-5 business days. Once your item(s) ship, you will receive an email with tracking information for your order.
Q. Are there any fees or down payments?
A. LeaseVille does not charge any fees or down payments but the 1st month payment needs to be cleared prior to the shipment of your order.
Q. Do I own the product?
A. Yes, after your last payment at the end of the term, the product is yours to keep. For example, if you select 24 month term, your product is yours after 24 monthly payments.
Q. How do I make my monthly payments?
A. We can automatically debit your monthly payment from the method of payment you provide. You may use the following payment methods:
- Debit or Major Credit Card – This is the preferred method of payment for faster and easier account setup and product delivery (PrePaid Cards not acceptable)
- Checking Account – in order to setup your account with a checking account, we will require you to send in a voided check
Q. When will my payments begin?
A. The first and last month's payment is required before your order is shipped. Each remaining monthly payment will be due the same date every month.
Products & Shipping
Q. When do my product(s) ship and where do you ship to?
A. Your order will be released for shippment once your first month's payment is cleared. We ship to all 50 states including Alaska and Hawaii. Unfortunately, we cannot ship large items such as TVs, Fitness, Major Appliances to Alaska and Hawaii. Please allow 3-5 business days for the delivery of your product(s).
Q. What is White Glove Delivery?
A. Delivery agents will unload and place your items in the room of your choice. White glove delivery service generally includes 15 minutes of unpacking, removal/disposal of packing materials and transporting your item(s) up or down a maximum of two flights of stairs.
Q. How are large products, such as LCD TVs delivered?
A. Most TVs with a screen size of 26” or greater are delivered via White Glove Delivery. Most other products are shipped via UPS or FedEx.Once your item(s) ship, you will receive an email containing tracking information.
Q. What are the delivery times for White Glove Delivery items?
A. Delivery times are scheduled between the hours of 8am and 5pm, Monday through Friday and will be scheduled as a 2-hour window. Upon delivery, please inspect the item(s) carefully. If you notice any damage of the product, please note on the Proof of Delivery receipt, refuse delivery and contact us immediately.
Q. Are you going to contact me prior to delivery?
A. Yes, one of our representatives will call you before and after the delivery to ensure your order arrived in a timely and satisfactory manner. It is very IMPORTANT for us to be able to reach you to by phone to arrange the delivery and confirm receipt of your order.
Returns and Refunds
Q. Can I cancel my order?
A. You can cancel your order anytime before the shipment of your order. After delivery, if you are not satisfied with your item, you may return it within 21 days of receiving it. Large items such as fitness equipment, major appliances, furniture, TVs larger than 42-inches, riding lawn mowers, mattresses and other large items that ship via Freight are non-returnable. You may be responsible for any shipping/re-stocking fees if you decide to return your merchandise.
Q. What if my product is damaged or defective or what if I haven't received my merchandise even though the tracking number shows it as delivered?
A. Please contact us immediately at CustomerService@LeaseVille.com. All damages must be reported within 24 hours of delivery. All shipping claims must also be reported within 24 hours. If you report 'non-receipt' of merchandise after the 24 hour window, we may not be able to file a shipping claim.
Q. Is my personal information safe?
A. Yes! Transactions on this site are protected with up to 256-bit Secure Sockets Layer encryption. On-line merchants are now required to demonstrate that they comply with the highest levels of payment information security to process secure monetary transactions. We employ these same standards on all recurring transactions as well, so all of your personal information is safe. We also take ID Theft & Fraud very seriously. Our advanced Fraud Detection technology will screen all orders prior to shipment to validate your identity. Additional documents may be required for verification purposes.
Q. How do I unsubscribe from emails?
A. Simply click the “unsubscribe” link at the bottom of all of our outgoing marketing emails to unsubscribe.
Q. What option do I have once my lease term is up?
A. Once your lease term is up, you have the following 3 options:
1) Purchase & own your item(s) with a maximum of the sum of 3 monthly payments
2) Continue leasing the product(s) on a month-to-month basis
3) Return your product(s)
Q. What is Lease to Own?
A. With a lease to own agreement, you are leasing the product(s) with an option to own them at the end of the lease term. You can own the item at the end of the lease term with up to a maximum of the sum of 3 monthly payments. For example, if you lease a computer for $30.00/month, you can own it for $90.00 or less at the end of the lease term.