About the Company
Billing and Payment
Products and Shipping
Returns and Refunds
About the Company
Q. Who is LeaseVille.com?
A. LeaseVille.com is a nationwide online electronics retailer headquartered in Los Angeles, California and was founded in 2009. LeaseVille.com offers consumer & business lease to own financing on popular, quality brand name products at the most competitive payment plan. To learn more, click here About Us.
Q. Why LeaseVille.com? How does LeaseVille.com work?
A. See How does LeaseVille.com work?
Q. Are LeaseVille.com’s products used or refurbished?
A. All products sold on LeaseVille.com are brand new, factory sealed.
Q. What is the interest rate?
A. This is a fixed payment plan therefore everything is included in your payment and there is no additional charges such as interest.
Q. What is your lease approval process?
A. During checkout of your selected products, you will be asked to submit a quick and easy no credit needed application. You will receive a decision within a minute. Once you have been approved, simply E-Sign your agreement and once your initial payment is processed, you're done!
Q. How quick is your approval process?
A. We make approval decisions for applications within a minute. In some cases, however, a manual review may be required; in these instances, you will receive the credit decision within 1 business day via email.
Q. What information do you need for the credit application?
A. Everything we need can be found on our application form, which includes corresponding contact information, is (but not limited to): Social Security Number, Date of Birth, Banking Information and Employer Information.
Q. How long do I have to complete my purchase before my approval expires?
A. Your lease approval is valid for 30 days. Within this time frame, you can simply log onto our site and sign into your account; add product(s) and checkout without having to submit another application. If it takes you more than 30 days for you to complete the lease transaction, you will need to submit a new application for credit approval.
Q. I have less than perfect credit. Will I still get approved with LeaseVille.com?
A. We are proud to be able to offer our no credit needed approval process so you don't have to worry about your credit score. We look at factors such as employment, income and other pieces of information to determine elegibility.
Q. How long can I pay for my product(s)?
A. It’s up to you how long you want to pay for your product(s). You can make the minimum payments based on the terms of your lease. You may also choose to take advantage of the early payoff option(s) which are also listed on your lease agreement.
Q. How long does it take to receive my product?
A. Once your initial payment clears, we will release your order for store pickup or shipping (depending on what option you choose during checkout).
Q. Are there any fees or down payments?
A. LeaseVille does not charge any fees or down payments but the initial payment needs to be cleared prior to the shipment of your order.
Q. Do I own the product?
A. Yes, after your last payment at the end of the term or if you pay off using one of the early payoff options, the product is yours to keep.
Q. How do I make my payments?
A. Your initial payment will be charged to the debit or credit card on file and future payments will be deducted from your checking account.
- Debit or Major Credit Card – We accept all major debit or credit card (PrePaid or reloadable cards not acceptable).
- Checking Account – All major banks and credit unions are accepted. Sorry, we cannot accept prepaid or reloadable checking accounts.
Q. When will my payments begin?
A. The initial payment is required before your order is shipped or processed for in-store pickup (dependong on which option is chosen during checkout).
Products & Shipping
Q. When do my product(s) ship and where do you ship to?
A. Your order will be released for shippment or store pickup (depending on what option is chosen during checkout) once your initial payment clears. We ship to all 50 states including Alaska and Hawaii. Unfortunately, we cannot ship large items such as TVs, Fitness, Major Appliances to Alaska and Hawaii. Please allow 3-5 business days for the delivery of your product(s).
Q. What is White Glove Delivery?
A. Delivery agents will unload and place your items in the room of your choice. White glove delivery service generally includes 15 minutes of unpacking, removal/disposal of packing materials and transporting your item(s) up or down a maximum of two flights of stairs.
Q. How are large products, such as LCD TVs delivered?
A. Most TVs with a screen size of 26” or greater are delivered via White Glove Delivery. Most other products are shipped via UPS or FedEx.Once your item(s) ship, you will receive an email containing tracking information.
Q. What are the delivery times for White Glove Delivery items?
A. Delivery times are scheduled between the hours of 8am and 5pm, Monday through Friday and will be scheduled as a 2-hour window. Upon delivery, please inspect the item(s) carefully. If you notice any damage of the product, please note on the Proof of Delivery receipt, refuse delivery and contact us immediately.
Q. Are you going to contact me prior to delivery?
A. Yes, one of our representatives will call you before and after the delivery to ensure your order arrived in a timely and satisfactory manner. It is very IMPORTANT for us to be able to reach you to by phone to arrange the delivery and confirm receipt of your order.
Q: Where can I pick up my Item if I select in store pick up?
A: If the item is available for in store pick up that will be set up at a location close to your place of residence or workplace upon verification of the location.
Returns and Refunds
Q. Can I cancel my order?
A. You can cancel your order anytime before the shipment of your order. After delivery, if you are not satisfied with your item, you may return it within 21 days of receiving it. Large items such as fitness equipment, major appliances, furniture, TVs larger than 42-inches, riding lawn mowers, mattresses and other large items that ship via Freight are non-returnable. You may be responsible for any shipping/re-stocking fees if you decide to return your merchandise.
Q. What if my product is damaged or defective or what if I haven't received my merchandise even though the tracking number shows it as delivered?
A. Please contact us immediately at CustomerService@LeaseVille.com. All damages must be reported within 24 hours of delivery. All shipping claims must also be reported within 24 hours. If you report 'non-receipt' of merchandise after the 24 hour window, we may not be able to file a shipping claim.
Q. Is my personal information safe?
A. Yes! Transactions on this site are protected with up to 256-bit Secure Sockets Layer encryption. On-line merchants are now required to demonstrate that they comply with the highest levels of payment information security to process secure monetary transactions. We employ these same standards on all recurring transactions as well, so all of your personal information is safe. We also take ID Theft & Fraud very seriously. Our advanced Fraud Detection technology will screen all orders prior to shipment to validate your identity. Additional documents may be required for verification purposes.
Q. How do I unsubscribe from emails?
A. Simply click the “unsubscribe” link at the bottom of all of our outgoing marketing emails to unsubscribe.