Frequently Asked Questions
About the Company
LeaseVille.com is a nationwide online electronics retailer headquartered in Los Angeles, California and was founded in 2009. LeaseVille.com offers consumer lease to own financing on popular, quality brand name products at the most competitive payment plan.
All products sold on LeaseVille.com are brand new, factory sealed. We DO NOT sell used products, ever.
This is a fixed payment plan therefore everything is included in your payment and there is no additional charges, such as interest.
During checkout of your selected products, you will be asked to submit a quick and easy no credit needed application. You will receive a decision within a minute. Once you have been approved, simply E-Sign your agreement and once your initial payment is processed, you're done!
We make approval decisions for applications within a minute. In some cases, however, a manual review may be required; in these instances, you will receive a decision within 1 business day via email.
Everything we need can be found on our application form, which includes corresponding contact information, is (but not limited to): Social Security Number, Date of Birth, Banking Information and Employer Information. In some cases, we may request additional information to verify your identity, address or income information.
Your lease approval is valid for 90 days. Within this time frame, you can simply log onto our site and sign into your account; add product(s) and checkout without having to submit another application. If it takes you more than 90 days for you to complete the lease transaction, you will need to submit a new application for approval.
We are proud to be able to offer our no credit needed approval process so you don't have to worry about your credit score. We look at factors such as employment, income, and other pieces of information to determine eligibility. Yes, we have 90 or 120 Day Same as Cash early payoff options and other early payoff options that will be listed on your lease agreement.
All our leases run for 12 months and, if all payments are made, you will own the item after the 12 months is finished. You may also choose to take advantage of the early payoff option(s), which are also listed on your lease agreement.
Once your initial payment clears, we will release your order for store pickup or shipping (depending on what option you choose during checkout).
Leaseville does not charge any fees or down payments, but the initial payment needs to clear prior to the shipment of your order.
Yes, after your last payment at the end of the term or if you pay off using one of the early payoff options, the product is yours to keep.
You must wait a period of at least 90 days after your initial order has been delivered before you can be considered for a new lease.
Billing and Payment
Yes, we have 90 or 120 Day Same as Cash early payoff options and other early payoff options that will be listed on your lease agreement.
Your initial payment will be charged to the debit or credit card on file and future payments will be deducted from your checking account
- Debit or Major Credit Card – We accept all major debit or credit card (Pre-Paid or reloadable cards not acceptable).
- Checking Account – All major banks and credit unions are accepted. Sorry, we cannot accept prepaid or reloadable checking accounts.
An initial payment is required before your order is shipped or processed for in-store pickup (depending on which option is chosen during checkout). Your payments will then start once you receive your item.
Products and Shipping
Your order will be released for shipment or store pickup (depending on what option is chosen during checkout) once your initial payment clears. Please allow 3-5 business days for the delivery of your product(s).
We ship to 46 states including Alaska and Hawaii. PLEASE NOTE: We cannot ship large items such as TVs, Fitness, Major Appliances to Alaska and Hawaii. Unfortunately, we are unable to ship to Minnesota, New Jersey, Vermont, and Wisconsin.
Delivery agents will unload and place your items in the room of your choice. White glove delivery service generally includes 15 minutes of unpacking, removal/disposal of packing materials and transporting your item(s) up or down a maximum of two flights of stairs.
Most TVs with a screen size of 26” or greater are delivered via White Glove Delivery. Most other products are shipped via UPS or FedEx. Once your item(s) ship, you will receive an email containing tracking information.
Delivery times are scheduled between the hours of 8am and 5pm, Monday through Friday and will be scheduled as a 4-hour window. Upon delivery, please inspect the item(s) carefully. If you notice any damage of the product, please note on the Proof of Delivery receipt, refuse delivery, and contact us immediately.
Yes, for larger items a delivery representative will contact you by phone to arrange a time slot for the delivery. With delivery of smaller items we will contact you with tracking information via email once the item(s) ship from our vendor(s).
We work with major vendors such as Best Buy and Home Depot for in store pick ups. If you’re item is available in a local store near you then we can arrange this for collection within 1 business day of your initial payment clearing.
PLEASENOTE: In store pick up is dependent on item availability at the time of placing the order with the vendor. You will be notified as to whether in store pick up is available for your order once your initial payment clears.
Returns and Refunds
You can cancel your order anytime before the shipment of your order. After delivery, if you are not satisfied with your item or wish to return your merchandise as stated in your agreement, simply email Returns@LeaseVille.com or give us a call at 310-231-6838 (Direct) or 888-428-5520 (Toll Free). If your request is within 15 days of receiving the merchandise, you may be eligible for a refund. If your request is after 15 days of receiveing the merchandise, you will not receive a refund on any rental payments. The item(s) must be returned in good condition. Please note, any item(s) may be subject to a re-stocking fee up to 15%.
Please contact us immediately at CustomerService@LeaseVille.com or on 310-231-6838. All damages must be reported within 24 hours of delivery. All shipping claims must also be reported within 24 hours. If you report 'non-receipt' of merchandise after the 24 hour window, we may not be able to file a shipping claim.
Yes! Transactions on this site are protected with up to 256-bit Secure Sockets Layer encryption. On-line merchants are now required to demonstrate that they comply with the highest levels of payment information security to process secure monetary transactions. We employ these same standards on all recurring transactions as well, so all of your personal information is safe. We also take ID Theft & Fraud very seriously. Our advanced Fraud Detection technology will screen all orders prior to shipment to validate your identity. Additional documents may be required for verification purposes.
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