Returns and Refunds
We want you to be completely satisfied with your order. Please view our return policy below.
Cancelling an Order
You can cancel your order anytime before the shipment of your order. After delivery, if you are not satisfied with your item, you may return it within 14 days of receiving it. Simply email [email protected] or give us a call at 310-231-6838 (Direct) or 888-428-5520 (Toll Free). Please note, the following items are non-returnable: opened software and large items such as fitness equipment, major appliances, furniture, TVs larger than 42-inches, riding lawn mowers, mattresses and other large items that ship via Freight. Please note, any opened items may be subject to a re-stocking fee up to 15%.
Please read all conditions below. If conditions are not met, LeaseVille reserves the right to refuse the return or to charge a restocking fee not less than 15%.
Damaged or Defective Merchandise
If your order is damaged during transit or defective, please contact us immediately at 888-428-5520 during normal business hours or email us at [email protected]. All damages must be reported within 24 hours of delivery.
Merchandise Not Received
Before contacting us, please check with your neighbors or members of your household. if your tracking information shows delivered but you are claiming non-receipt of the merchandise, we will need to file a shipping claim. All shipping claims must also be reported within 24 hours. If you report 'non-receipt' of merchandise after the 24 hour window, we may not be able to file a shipping claim. Once we obtain the necessary information, we will file a shiipping claim on your behalf. In some cases, shipping claims may take 5-10 business days to complete.